Before we tell you all about how Glovo works, we want you to understand what Glovo is, our mission and our motivation.

Our app is about much more than just food delivery: Glovo offers an exclusive home delivery service, delivering anything you could possibly need, from pharmacy products and gifts to flowers, contact lenses, and much more.

Glovo’s delivery services have levelled up over the past few months, with Delivery Express now available within cities. With our delivery service, you can order whatever you want as long as it fits in our backpack. If you want to buy tobacco with Glovo but really don’t feel like going out to buy it, our couriers will take care of it for you. Tobacco, or countless other things.

Just imagine all the things Glovo could do for you! Now, we want to make sure you get the very most out of our app and site. We’re going to explain how Glovo works and how you can take advantage of everything we have to offer. Remember, you’ll be able to enjoy discounts and promotions, which are always being activated. And if you have any Glovo promocodes, we’ve already explained how to use them.

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How does Glovo work? Guide for using the Delivery App

There are various delivery services operating in Spain and in other countries these days, but we can confidently say that Glovo is the most comprehensive one out there. Our cogs our always whirring, and our main focus is always on what we can do for you.

We’ve made it easier for you to get your groceries, offering top quality options. Recently, lots of stores have joined Glovo as a way improve the service they offer their customers.

If you want to get the very most out of Glovo, don’t miss all the tips and advice we’re going to share with you here. To be able to enjoy every aspect of Glovo you need to understand how it works.

Whether you’re an app user, want to work with Glovo, or have a business and want to boost it by becoming a Glovo Partner, you’re in the right place to find all the answers.

How to use the Glovo app

Glovo unlocks a world of possibilities. More options than you could ever imagine fit right in the palm of your hand. Our priority is making your life easier.

The app gives you access to a wide range of delivery services. Use the different bubblesto choose the right service for you. Make sure you enter your address so you can be shown the services relevant to your area. Remember that certain bubbles might be activated or deactivated depending on all kinds of things. For example, if we have couriers in your area at the time of your search, you’ll see the Delivery Express service. But if there aren’t any around on that day the bubble will remain inactive.

Recently, the Glovo Market and restaurant bubbles have been the most popular ones. Users can do their grocery shopping through the Glovo app, but they can also order takeaway food from a huge variety of restaurants. In fact, more and more businesses are joining Glovo all the time.

You can even order Gourmet food direct to your door. For example in Spain, El GoXO has recently opened its doors in Barcelona and is a treat for anyone who loves Dabiz Muñoz’s cuisine.

Step by step guide to using the Glovo app

A big advantage of the Glovo app is its simple interface. That means it’s really easy to explain how Glovo works. Follow these steps:

  • Download the app to your smartphone.
  • Sign up to Glovo. For that, we’ll need your email, name and address. Remember to create a secure password to be able to access the app.
  • You can place Glovo orders to be delivered to your address or enter any other address.
  • Hop between bubbles and choose the one that suits your needs best at that moment.
  • Buy online through Glovo and confirm your purchase with your card number and delivery details.

Remember that with Glovo, all your information is always protected.

Below, you’ll find answers to our users’ FAQs:

How do you pay on Glovo?

Currently you can pay on Glovo by card (we accept Visa, MasterCard and American Express). In some countries it’s possible to pay with PayPal and we even accept cash.

How does Glovo work for restaurants?

Signing your restaurant up to our app is easy. You just have to fill in the form you’ll find on our Partner’s site available at this link: Glovo for Partners Signup

How does Glovo work for sending items?

If you want to use the Glovo Delivery Express service, then don’t miss our post all about it, which you can find here.

How do personalized Glovo orders work?

Although Glovo is famous for being the leading food delivery service, what many people don’t know is that Glovo started out with just one bubble: Anything. Literally. With this bubble all you have to do is add the address you want the order to be delivered to, the description of what you want delivered and the delivery address (and, of course, a valid payment method).

How can I contact Glovo by phone?

Our app and website are designed for you to be able to contact our agent as quickly as possible, so the different contact methods in our support section are optimized for different types of request. Trust us! We’ll generally help you out via chat, but we can call you if you like.

So how can I contact Glovo?

If you’ve have an incident or you have any questions about an order, then let’s talk!

You can contact our customer service via our different platforms, our IOS and Android mobile apps and our website.

How can I get in contact via Glovo’s website?

Open up your browser and go to Glovo’s site: → scroll to the bottom of the home page and click on “Contact” which you’ll find under “Links of interest” → Select the type of incident you’ve had → One of our pleasant agents will handle your request

How can I get in contact via an IOS device (Apple)?

Open your Glovo app → Go to your profile by clicking the button located in the upper left-hand corner of the screen → Open the “Help” panel by clicking the icon in the upper right-hand corner → Select the type of incident you’ve had → One of our pleasant agents will handle your request.

How can I get in contact via an Android device?

Open your Glovo app → Go to your profile by clicking the button located in the upper left-hand corner of the screen → Open the “Help” panel by clicking the icon in the upper right-hand corner → Select the type of incident you’ve had → One of our pleasant agents will handle your request.

If you have any more questions about how Glovo works, leave a comment and we’ll get back to you as soon as possible. We’re committed to improving your quality of life with a service you can rely on for excellence. Order your Glovo now!

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